At Velocity Enterprises (“we”, “us”, or “our”), we are committed to providing you with a seamless and enjoyable shopping experience. We understand that situations may arise where you need to cancel your order, and our Cancellation Policy is designed to offer clarity and ease throughout the process. Please take a moment to review our policy to ensure a smooth experience. If you have any questions or require assistance, our customer support team is here to help. Thank you for choosing Trendstrails, where your satisfaction is our top priority.
Eligibility for Cancellation
We strive to accommodate cancellations whenever possible, but eligibility depends on various factors. Orders that have already been processed or shipped may not qualify for cancellation. Additionally, custom-made or personalized items may have different cancellation criteria. To check if your order is eligible for cancellation, please review its status in your account dashboard or contact our customer support team.
To increase the likelihood of a successful cancellation, we recommend initiating the process as soon as possible. Orders that have entered the shipping process may incur additional fees or face restrictions on cancellation. Please be aware that certain promotional or discounted items may also have different cancellation rules. Our aim is to maintain a fair and transparent policy to ensure a positive shopping experience for all our customers.
Cancellation Timeframe
We provide a reasonable timeframe for you to cancel your order. The allowed cancellation period may vary depending on the processing status of your order.
Once an order has been processed or shipped, it may no longer be eligible for cancellation. We encourage you to check the status of your order in your account dashboard to determine if it falls within the cancellation timeframe. Please note that orders placed during peak seasons or promotional events may have different time frames. We strive to offer clarity and flexibility while ensuring efficient order processing.
Cancellation Procedure
At Trendstrails, we’ve made the cancellation process simple and convenient. To cancel an order, log in to your account and go to the 'Order History' section. Find the order you wish to cancel and select the 'Cancel' option. Follow the prompts to complete the process.
If you encounter any issues or have questions, our customer support team is available to assist you. Please note that cancellations can only be processed within the specified timeframe and before the order has been processed or shipped. Once an order has reached these stages, it may no longer be eligible for cancellation. We appreciate your cooperation in following our procedure to ensure a smooth experience for all our customers.
Refund Process
We understand that cancellations are sometimes necessary, and we aim to make the refund process as seamless as possible. Upon successfully canceling an eligible order, we will process your refund promptly using the original payment method.
If you have any concerns or inquiries about your refund, our customer support team is here to assist you throughout the process. Rest assured, we are committed to ensuring a hassle-free refund experience for all our valued customers.
Exceptions to Cancellations
While we strive to accommodate cancellations, there are certain exceptions. Orders for personalized or customized items may not be eligible for cancellation once production has started. Additionally, orders that have been processed, packaged, or shipped may not be canceled.
Special promotions, clearance sales, or limited-edition items may have different cancellation policies, as outlined during checkout. Please review the product details and terms carefully before placing your order to understand any exceptions. Our customer support team is available to provide clarification and assistance regarding specific cancellation scenarios. We appreciate your understanding as we work to balance flexibility with operational constraints to provide the best service possible.
Legal Disclaimer
At Trendstrails, we prioritize transparency and aim to provide clear guidelines regarding our cancellation policy. However, please note that our policy is subject to change without prior notice. While we make every effort to ensure the accuracy of the information provided, we cannot guarantee that all details on our website are error-free or up-to-date. By using our website and services, you agree to waive any claims against us arising from reliance on the information provided, including our cancellation policy.
If you have any questions or concerns about our cancellation policy or terms of service, please contact our customer support team for clarification before proceeding with your order.
Contact Information
If you have any questions or concerns regarding our Cancellation Policy, please don't hesitate to reach out to us at velocityenterprises305@gmail.com.